Privacy Policy

1. Who We Are

Steeltown AI ("we", "us", "our") is an AI product and consulting company incorporated in Ontario, Canada, operating at steeltownai.com. We provide AI-powered products including SteelDesk, SteelDocs, and SteelSite to businesses across Canada and internationally.

2. Information We Collect

We collect personal information only when necessary to provide our services. This includes:

• Contact information: Name, email address, phone number and business name when you submit a form, book a call, or contact us directly.
• Inquiry data: Information you provide in assessment quizzes, waitlist forms, or discovery calls about your business operations.
• Usage data: Standard web analytics (page visits, browser type, approximate location) collected via privacy-respecting analytics tools.
• Communications: Records of our email and call communications for service delivery purposes.

We do not collect sensitive personal information (health records, financial account numbers, government IDs) through our website.

3. How We Use Your Information

Your personal information is used exclusively to:

• Respond to your inquiries and provide our services
• Send relevant communications about our products and your account
• Improve our website and service offerings
• Comply with legal obligations

We do not use your information for automated decision-making that significantly affects you without your knowledge.

4. How We Share Your Information

We do not sell your personal information. We do not share it with third parties for marketing purposes. We may share limited information with:

• Service providers: Calendly (scheduling), Netlify (hosting), Zoho Mail (email) - each bound by their own privacy policies and data processing agreements.
• Legal requirements: Where required by applicable Canadian law, court order, or regulatory authority.

5. Data Storage & Security

Your data is stored on servers located in Canada and the United States via our third-party service providers. We take commercially reasonable steps to protect your information from unauthorised access, disclosure or destruction, including encrypted transmission (HTTPS) and access controls.

6. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact information from inquiries is retained for up to 24 months. You may request deletion at any time.

7. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential uses
• Request deletion of your information (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email us at . We will respond within 30 days.

8. Cookies & Tracking

Our website uses minimal cookies necessary for functionality. We do not use advertising cookies or cross-site tracking. Analytics data is collected in aggregate and does not personally identify you.

9. Third-Party Links

Our website may link to third-party sites (Calendly, LinkedIn, etc.). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our services are directed at businesses and business professionals. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of our website following changes constitutes acceptance.

12. Contact Us

For any privacy-related questions or requests, please contact our Privacy Officer:

Steeltown AI
Hamilton, Ontario, Canada
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