Questions, answered.

48 hours after your setup call. That includes phone number provisioning, calendar integration, agent training on your business, testing, and handoff.

The setup call itself is a free 30-minute session where Joe walks through your business, phone setup, calendar tool, and how you want the agent to sound.

Joe walks through your business — services, hours, pricing, common customer questions, how you want to be notified, and any tools you already use (calendar, CRM, phone system).

By the end, we have everything needed to configure your agent. You'll get your agent ID, a test phone number to play with, and a timeline for going live.

No pressure, no upsell. If it's not a fit, we'll say so.

No. If you can send an email and share your calendar access, we handle everything else.

Most clients never touch a line of code or configuration. You interact with your agent through the dashboard, your phone (Owner Mode), or email reports.

SteelDesk AI — $497/month + $497 one-time setup. Your 24/7 AI frontdesk. Answers voice calls, SMS, chat. Books into your calendar. Transfers to a human when needed. Includes Owner Intelligence Mode.

SteelSite AI — $99/month. A modern AI-maintained website. Updates hours, services, FAQs, pricing as your business changes. Ideal if your current site is outdated.

Full Stack Bundle — $596/month + $999 setup. Both products together. Saves you $96/month vs buying them separately.

The setup fee isn't for the software. It's for the configuration work — typically 20 to 40 hours depending on complexity.

That includes:

• Deep context training on your business (pricing, services, FAQs, staff, policies)
• Phone number setup and call routing
• Calendar, CRM, and payment integrations
• Brand voice tuning
• Owner Intelligence Mode configuration
• Private server deployment with encryption and audit logging
• Testing and training iterations

After the setup fee is paid, you're on your monthly subscription. No surprise bills.

No. The setup fee and monthly subscription cover everything.

If your call volume ever grows beyond typical usage, we'll have a conversation before anything changes. Typical local business call volume is always covered.

Custom integrations beyond our standard stack (rare) are quoted upfront before work begins.

No. Callers regularly ask if they're talking to a real person. The voice is natural, responsive, and handles interruptions naturally.

You can test this yourself — the "Talk to Our AI" button on our homepage is the same voice technology that powers SteelDesk.

You also pick the voice during setup. Male, female, different accents and tones — whatever fits your brand.

The agent is trained to be honest about what it doesn't know. It will say something like: "I'm not sure about that — let me get a message to someone who can help. What's the best way to reach you?"

Then it captures the lead and sends it to you. You can also configure live transfer to a human for specific situations (emergencies, high-value questions, etc.).

Yes. You define the rules — for example, "transfer to me if they say 'emergency'" or "transfer to the shop line during business hours if they want a quote."

Transfers happen mid-call with a warm handoff. The agent tells the caller they're being transferred and to whom.

During setup we gather your full business context — your website, service menus, pricing sheets, internal FAQs, staff directory, policies, and past customer questions.

That context lives in your agent's private memory. When someone calls asking about your services or pricing, the agent pulls from that same context.

As your business changes, you update the dashboard and the agent learns the new info immediately. No re-training required.

We can work with your existing number or give you a new local one (905, 289, 437, and most North American area codes).

If you're keeping your existing number, we set up call forwarding so calls route to the AI. Your line, your number — just never missed again.

Google Calendar, Outlook, Calendly, Acuity, Jane (for healthcare), Square Appointments, and most common booking systems.

The agent books directly into your real calendar, respects buffer times, handles timezones, and avoids double-booking.

If you use something we haven't listed, ask — we've probably integrated it before.

GoHighLevel, HubSpot, Salesforce, Pipedrive, Zoho, and any CRM with webhook or API access.

Leads captured by the agent flow directly into your CRM as new contacts with call notes, transcripts, and recordings attached.

On a private, dedicated server with encrypted storage. Your business context, call recordings, transcripts, and lead data are isolated — not shared with other clients or third parties.

Servers are hosted in Canadian or US data centers depending on your preference. Specify during setup.

Yes. At rest and in transit. All data is encrypted using industry-standard AES-256 encryption. Access is logged and auditable.

Call recordings, if you enable them, are encrypted the moment they're saved. Only you and authorized users can access them.

We offer HIPAA-ready deployment for healthcare clients. This requires a signed Business Associate Agreement (BAA) and specific configuration — we handle it during setup.

All deployments are PIPEDA-compliant by default for Canadian privacy requirements.

If your industry has specific compliance needs, mention them during the setup call.

Your AI works for your customers. Owner Intelligence Mode means it also works for you.

Text or call your own AI with your verified number and ask things like:

• "Who called today?"
• "How many leads came in this week?"
• "What are tomorrow's appointments?"
• "What did the last missed caller want?"
• "How are my reviews looking?"

You get answers instantly. It's like having a chief of staff who knows your business inside-out.

Included. Every SteelDesk AI subscription comes with Owner Intelligence Mode. No add-on fee.

We bundled it in because it turns your AI from a cost center into a productivity multiplier — and it's one of the main reasons clients stay.

No long-term contract. You're on a month-to-month subscription and can cancel at any time.

We think if the product is good enough, you'll stay. If it's not, you shouldn't be locked in.

If SteelDesk doesn't pay for itself in 30 days — through captured leads, booked appointments, or hours saved — we refund your monthly subscription fee.

You keep the agent running during the 30 days. We track performance together. If it's not working, we owe you the refund.

The setup fee is non-refundable because that work is already done.

Email hello@steeltownai.com or message Joe. We'll stop billing at the end of your current month and export your call history, transcripts, and lead data for you.

No phone tree. No retention script.

Our system monitors itself 24/7. If something goes down, we know before you do and we're on it immediately.

For urgent issues, call or text the priority support line you get during setup. For non-urgent stuff, email hello@steeltownai.com — we respond within one business day.

Yes, anytime. Small changes (wording, hours, new services) happen in your dashboard instantly.

Bigger changes (voice swap, major workflow changes) are a quick email to us and we deploy within 24 hours — usually same day.